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Partner with the MetroAccess driver on safety - follow their instructions.

Help us keep MetroAccess safe by following these safety tips:

Quality assurance personnel monitor vehicle operations to ensure operators follow safety rules.

Enable MetroAccess management to review potential unsafe situations.

Aid Metro Transit Police after a call for help is made.

Claims, litigation, subrogation and similar responses.

For your safety and security, MetroAccess vehicles feature audio and video recording while carrying customers.

In case of threatening or disruptive behavior aboard the MetroAccess vehicle or in an emergency, the vehicle operator can call the Operations Control Center using a radio to request help.

Trips may be canceled with as little as two hours' notice without penalty. Please avoid calling to check on your ride before or during the pick-up window. To confirm or cancel a trip, you can speak with a customer service representative or you can use ourĪutomated system.

Call 30, press 2 for trip status, and then press 2 to speak to a customer service representative (TTY 30). MetroAccess customer service representatives are available during all MetroAccess operating hours. If you have questions or need assistance with the "Enrollment" process, please contact Metro Office of Eligibility Certification and Outreach at 20 or via email Web booking site You will need to provide your MetroAccess ID, date of birth, and a valid email address so you can receive a unique link to complete the Enrollment process and set up your password. If you are new to MetroAccess, or haven't used the web booking service recently, please click on the Enrollment link to establish access for this service.

Web Booking Tutorial to assist you in stepping through the process. If you need help booking your trip online, please download our All MetroAccess customers can use the "Web booking site" link below to book or cancel their trips online.